FAQ'S

WHEN IS MY ORDER PROCESSED AND SHIPPED?

  • Orders can take 5-7 business days to process before they are shipped via USPS. 

  • Please be mindful - holidays and weekends are excluded. Order processing time frames can be extended beyond the standard processing time during the holidays or store sales. Email or social media updates will be distributed in the case of this occurrence.

DO YOU SELL GIFT CARDS?

  • Gift certificates are available in denominations starting at $25 and up.

  • Gift certificates are virtually submitted to by way of promotion code. 

  • If there are remaining balances after use, please email shopkfemme@gmail.com for additional code for the remaining balance.

WHAT IS YOUR RETURN POLICY?

  • All orders are shipped within 5 business days. Business days are Mon- Fri.

  • Specialty/custom items may take up to 14 business days for processing.

  • KFS is not responsible for lost or damaged parcels during transit.

  • Exchanges can be processed if client/consumer reaches out via email to shopkfemme@gmail.com within 24 hours of the receiving purchased item. Store credit can be issued as well. Refunds can be issued at store discretion. 

  • All items are offered in "AS IS" condition.  

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated by weight and entered into USPS for pricing. Heavier items may have a higher shipping cost due to the weight of the parcel. Each item has a shipping cost attached. Please view social media/online for possible promo codes for free shipping.

WHY ARE MEASUREMENTS IMPORTANT?

Measurements are the best way to ensure that your item will fit. Many vintage garments where made without the use and ease of stretch, so measurements may be listed with garments to assist in purchasing.